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Why doesn’t the product image change when I click a variant?

Our app works based on Shopify’s native variant configuration. For the variant image to change correctly, your theme’s variant picker must be enabled.

How to check and enable it:

1

Go to Online Store → Themes → Edit theme

2

Open the Product template

3

In the Product information section:

  • Add the theme’s Variant Picker

  • Add the OPTIS app block as well

👉 Important notes:

  • OPTIS restyles and enhances Shopify variants - it does not create a separate variant system.

  • The theme’s variant picker must remain enabled for image switching to work properly.

  • If you see both the theme variants and OPTIS swatches showing at the same time, this is usually a theme conflict. In that case, please contact our support team and we’ll help resolve it.

After enabling the variant picker, kindly double-check the product page. If the issue still persists, feel free to reach out - we’re happy to assist further.

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