> For the complete documentation index, see [llms.txt](https://docs.optis.me/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.optis.me/swatch/frequently-asked-questions/why-arent-my-swatches-showing-up-on-the-store.md).

# Why aren’t my swatches showing up on the store?

**Why aren’t my swatches showing up on the store?**

There are three common reasons:

1. **The app isn’t enabled on your theme**

👉 To fix this:

* Click **“Add to your theme”** in the app

<figure><img src="/files/vAeESxNbaA11d0GWEZsa" alt="Add to your theme button in the app"><figcaption></figcaption></figure>

* You’ll be redirected to a new page. Click **Save** there

<figure><img src="/files/AcZjIB3sjbCDb73LZLWJ" alt="Saving the app embed in the Shopify Theme Editor"><figcaption></figcaption></figure>

2. **Your browser is showing cached data**

👉 Try doing a hard refresh:

* **Ctrl + Shift + R** (Windows)
* **Cmd + Shift + R** (Mac)

3. **Theme compatibility issue**

👉 If the swatches still aren’t showing after trying the steps above, your theme might not be compatible. Please contact us - we’ll be happy to check and fix it for you!