# Why aren’t my swatches showing up on the store?

**Why aren’t my swatches showing up on the store?**

There are three common reasons:

1. **The app isn’t enabled on your theme**

👉 To fix this:

* Click **“Add to your theme”** in the app

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/-/2/2/4/2/22429817467a0000/image_16i2kh1.png" alt=""><figcaption></figcaption></figure>

* You’ll be redirected to a new page. Click **Save** there

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/-/2/2/4/2/22429817467a0000/image_1mmjoh7.png" alt=""><figcaption></figcaption></figure>

2. **Your browser is showing cached data**

👉 Try doing a hard refresh:

* **Ctrl + Shift + R** (Windows)
* **Cmd + Shift + R** (Mac)

3. **Theme compatibility issue**

👉 If the swatches still aren’t showing after trying the steps above, your theme might not be compatible. Please contact us - we’ll be happy to check and fix it for you!


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