> For the complete documentation index, see [llms.txt](https://docs.optis.me/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.optis.me/product-options/advanced-setup/troubleshoot/what-to-do-if-optis-options-arent-showing-on-product-pages.md).

# What to do if OPTIS Options aren’t showing on product pages?

If the option set is missing from your storefront, check the following:

* **App Activation**

Ensure the app is activated on your theme. Verify this in the theme editor and click **save**

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_95sjuc.png" alt=""><figcaption></figcaption></figure>

* **Option Activation**

Confirm that your options set is **Live** , and assigned to your test products

<figure><img src="https://1821185975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFiuDpHWm2HwzxPH4lfM%2Fuploads%2Fyxt5YwEOLJy6YVinxQX9%2Ff.png?alt=media&amp;token=7bb10727-0df2-4ac0-992b-db49282b8979" alt=""><figcaption></figcaption></figure>

* **Where the option set applies**
  * In **2. Select products**, check that the product is included (**All products**, **Specific products**, a collection, a tag or a variant) and not left as **Not assigned** or excluded by an **Exclude products** tag.
  * Only one option set is live on a product at a time. If several option sets apply to the same product, the one with the lower **Priority** number is used. Open **Applied products** in the **Option sets** list: option sets that are not used on the product show as **Inactive**.
* **Who sees the option set**: In **3. Select customers**, check that the customer is included (for example, an option set for **Registered customers** does not show to visitors who are not logged in).
* **Visibility**: An option can be hidden by a [Visibility condition](/product-options/advanced-setup/other-popular-features/how-to-set-up-conditional-logics.md) until the customer makes a selection in another option.
* **Your plan**: Some option types and features need a paid plan (for example **Date & time**, **Color picker**, **Email** and **Dropdown with thumbnail** are not shown on the Free plan), and Free plan Premium features only work on the one product of your Premium option set. See [Plans and feature availability](/product-options/getting-started/plans-and-features.md).

If the options still don’t appear, it might be due to:

* A conflict between the app and your theme.
* Multiple product options apps installed and enabled simultaneously
* A conflict with another existing app in your store.

If you need further assistance with the above case, please contact us via live chat. Our support team is here to help!

## Other common questions

* **Options are not showing in the cart or at checkout** - this is usually caused by a theme and app incompatibility. Contact us via live chat and we will help.
* **The add-on price is not added to the product price** - install the code for [Show updated total price with add-ons](/product-options/advanced-features/show-updated-total-price-with-add-ons.md) (**Advanced features > Show updated total price with add-ons**). You can also contact us to install it for free.
* **Clicking Add to cart goes to the cart page instead of the mini cart / cart drawer** - see [Work with your cart drawer / ajax cart](/product-options/advanced-features/work-with-your-cart-drawer-ajax-cart.md).
* **I want to move the options on the product page** - see [Change option set position on product page](/product-options/advanced-setup/change-option-set-position-on-product-page.md).