> For the complete documentation index, see [llms.txt](https://docs.optis.me/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.optis.me/our-services.md).

# Our Services

### 🤝 Dedicated Support You Can Rely On

We provide ongoing support to ensure everything runs smoothly on your store.

Our team is available **24/7** to assist you with:

* General setup guidance
* Answering questions and clarifying how things work
* Investigating and resolving issues
* Helping you move forward when something doesn’t work as expected

You can reach us anytime via in-app Live Chat or email, and we’ll take it from there.

***

### ⚙️ Setup Assistance & Custom Requests

Every store is different, and we understand that sometimes you need more than a standard setup.

We’re happy to help with:

* Initial setup and configuration guidance
* Adjustments to better match your store’s workflow
* Custom requests based on your specific ideas or business needs

If you have something in mind even if it’s just an idea, feel free to share it with us. We’re always open to discussing what’s possible.

***

#### 💬 24/7 Support - Always here when you need us

Our support team is available **24/7**, so you can reach out anytime you need help.

You can contact us via:

* **In-app Live Chat**
* **Email:** [support@optis.me](https://mail.google.com/mail/?view=cm\&fs=1\&to=support@optis.me\&subject=OPTIS%20Support)

No matter your time zone, we aim to respond as quickly as possible and provide clear, practical solutions - not generic replies.

***

### 🤝 A Partner, Not Just a Support Team

We believe in long-term partnerships. Beyond fixing issues, we:

* Share suggestions to improve your setup and conversion flow
* Collect feedback and real merchant insights to improve the app
* Actively listen to your needs to shape future features

Your success with OPTIS matters to us.

***

### 🚀 Have an Idea or Need Help?

If you have any questions, ideas, or custom requirements, don’t hesitate to reach out.\
Just send us a message via live chat or email - we’re always happy to help.

💙 *Let us know what you’re trying to achieve, and we’ll help you get there.*