OPTIS Product Options
| Overview
If you experience any issues while using the app, have concerns about billing, or need technical or development support, please contact us before requesting a refund. This policy applies specifically to the OPTIS Product Options app.
You can reach our support team via:
📧 Email: [email protected]
💬 In-app Live Chat
Our team is committed to helping you resolve issues as quickly as possible:
Within 24 hours on business days
Within 48–72 hours on weekends
Refund requests will only be considered after we’ve had the chance to investigate and attempt to fix any issue related to the app.
| Refund Terms
1. Refund Eligibility
Monthly subscription
Refund requests must be submitted within 5 days of the current billing cycle
Refunds are considered only if a major issue occurs (e.g. data loss or serious disruption caused by the app)
If you cancel the app after using it for several months:
Usage will be calculated based on the original monthly price (without discounts)
Refunds are handled case by case, after deducting Shopify’s processing fees
2. Non-Refundable Cases
Since OPTIS Product Options offers a free plan or trial period, refunds are not provided in the following situations:
You change your mind about using the app
You purchased the app at a discount
You installed the app for evaluation purposes
You installed the app by mistake
You lack the technical knowledge to use the app
You request a goodwill refund
You request refunds for previous billing cycles
You request refunds for paid development or customization services
Issues caused by conflicts with third-party apps or themes
We strongly recommend reviewing the app details, using the demo, or contacting us for clarification before subscribing.
3. How to Request a Refund
If you would like to request a refund, please submit your request via in-app Live Chat or email us at [email protected].
If you encounter any issues while using the app, we strongly recommend contacting our support team first so we can investigate the problem and help restore any affected data.
Please do not uninstall the OPTIS Product Options app before reaching out. We’re only able to diagnose and assist while the app is still installed. Once the app is uninstalled, we won’t be able to investigate or provide support.
4. Before Uninstalling
If you decide to uninstall OPTIS Product Options, please contact our support team first. We’ll help you remove any leftover code to ensure your store remains clean.
5. Refund Processing
Once we receive your refund request:
Case 1: You’ve already been charged → We’ll process the refund accordingly
Case 2: You haven’t been charged yet → Please wait until the charge appears, then contact us again → Or contact Shopify Support directly to request charge cancellation
Due to Shopify’s billing system:
All app billing and refunds are handled directly by Shopify’s billing system.
As a result, we’re unable to cancel or prevent future charges on your behalf.
Refunds can only be processed after Shopify has completed billing for the current cycle.
Special Case – Forgot to Cancel After Trial
If you forget to cancel your subscription after the trial period ends, you may be eligible for 50% refund of the first billing cycle, as long as the request is submitted within the first 5 days.
| Charge Policy
App Upgrades, Downgrades, and Prorating
When upgrading or downgrading your app plan, Shopify prompts you to approve a new recurring charge because only one active charge can exist per app at a time.
The existing charge will be cancelled and replaced by the new one.
Depending on the app, the new charge applies immediately or after the current billing cycle ends.
If the new charge applies immediately:
Upgrade: You’ll be charged a prorated amount based on the difference in plan prices and the remaining days in your billing cycle. Example: If you upgrade from a $5 plan to a $15 plan on day 15 of a 30-day cycle, you’ll be charged:
$5 + ($15 – $5) × (15/30) = $10.
Downgrade: You’ll receive an application credit for the unused portion of your higher plan, which can be applied to future Shopify app purchases.
If you have any questions or need clarification, feel free to chat with us anytime — our support team is always happy to help 💙
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