> For the complete documentation index, see [llms.txt](https://docs.optis.me/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.optis.me/general/refund-policy/optis-color-swatch.md).

# OPTIS Color Swatch

## | Overview

This Refund Policy applies specifically to the **OPTIS Color Swatch** app.

If you experience any issues while using the app, have questions about billing, or need technical assistance, please contact our support team **before requesting a refund**. We’re always happy to help and will do our best to resolve your concerns as quickly as possible.

You can reach us via:

📧 **Email:** <support@optis.me>\
💬 **In-app Live Chat**

⏱ **Response time**

* Within **24 hours** on business days
* Within **48–72 hours** on weekends

Refund requests will only be considered after we’ve had the opportunity to investigate and attempt to resolve any issue related to the app.

#### 30-Day Refund Guarantee

We offer a **30-day money-back guarantee** for OPTIS Color Swatch.

If you’re not satisfied after your **first payment**, you can request a **full refund within 30 days** of that payment date.

Simply message us via in-app Live Chat or email **<support@optis.me>**, and we’ll process a full refund through Shopify once approved.

***

## | Refund Terms

### 1. Refund Eligibility

You are eligible for a **full refund** if:

* You’ve made your **first payment** for OPTIS Color Swatch
* Your refund request is submitted **within 30 days** of the first charge
* The issue is related to the app’s functionality, performance, or compatibility

Refunds are processed via Shopify’s billing system.

***

### 2. Non-Refundable Cases

Although we provide a generous refund guarantee, refunds may not be granted in the following cases:

* Refund requests submitted **after 30 days** from the first payment
* Requests for **previous billing cycles** beyond the first charge
* Paid development, customization, or setup services
* Issues caused by conflicts with third-party apps or custom themes
* Goodwill refund requests without technical or functional issues

We strongly recommend contacting our support team for clarification or assistance before making a purchase decision.

***

### 3. How to Request a Refund

To request a refund:

* Contact us via **in-app Live Chat**, or
* Email **<support@optis.me>**

If you encounter any issues, please reach out **before uninstalling the app**. We can only investigate and assist while OPTIS Color Swatch is still installed. Once the app is uninstalled, we may not be able to diagnose issues or recover data.

***

### 4. Refund Processing

Please note:

* All app billing and refunds are handled by **Shopify’s billing system**
* We **cannot cancel or prevent future charges directly**
* Refunds can only be issued **after Shopify completes billing for the current cycle**

If you haven’t been charged yet, please wait until the charge appears, then contact us, or reach out to Shopify Support directly.

***

If you have any questions or need help at any point, feel free to chat with us - our support team is always here to help 💙