# OPTIS Color Swatch ## | Overview This Refund Policy applies specifically to the **OPTIS Color Swatch** app. If you experience any issues while using the app, have questions about billing, or need technical assistance, please contact our support team **before requesting a refund**. We’re always happy to help and will do our best to resolve your concerns as quickly as possible. You can reach us via: 📧 **Email:** \ 💬 **In-app Live Chat** ⏱ **Response time** * Within **24 hours** on business days * Within **48–72 hours** on weekends Refund requests will only be considered after we’ve had the opportunity to investigate and attempt to resolve any issue related to the app. #### 30-Day Refund Guarantee We offer a **30-day money-back guarantee** for OPTIS Color Swatch. If you’re not satisfied after your **first payment**, you can request a **full refund within 30 days** of that payment date. Simply message us via in-app Live Chat or email ****, and we’ll process a full refund through Shopify once approved. *** ## | Refund Terms ### 1. Refund Eligibility You are eligible for a **full refund** if: * You’ve made your **first payment** for OPTIS Color Swatch * Your refund request is submitted **within 30 days** of the first charge * The issue is related to the app’s functionality, performance, or compatibility Refunds are processed via Shopify’s billing system. *** ### 2. Non-Refundable Cases Although we provide a generous refund guarantee, refunds may not be granted in the following cases: * Refund requests submitted **after 30 days** from the first payment * Requests for **previous billing cycles** beyond the first charge * Paid development, customization, or setup services * Issues caused by conflicts with third-party apps or custom themes * Goodwill refund requests without technical or functional issues We strongly recommend contacting our support team for clarification or assistance before making a purchase decision. *** ### 3. How to Request a Refund To request a refund: * Contact us via **in-app Live Chat**, or * Email **** If you encounter any issues, please reach out **before uninstalling the app**. We can only investigate and assist while OPTIS Color Swatch is still installed. Once the app is uninstalled, we may not be able to diagnose issues or recover data. *** ### 4. Refund Processing Please note: * All app billing and refunds are handled by **Shopify’s billing system** * We **cannot cancel or prevent future charges directly** * Refunds can only be issued **after Shopify completes billing for the current cycle** If you haven’t been charged yet, please wait until the charge appears, then contact us, or reach out to Shopify Support directly. *** If you have any questions or need help at any point, feel free to chat with us - our support team is always here to help 💙 --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.optis.me/general/refund-policy/optis-color-swatch.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.