OPTIS Color Swatch
| Overview
This Refund Policy applies specifically to the OPTIS Color Swatch app.
If you experience any issues while using the app, have questions about billing, or need technical assistance, please contact our support team before requesting a refund. We’re always happy to help and will do our best to resolve your concerns as quickly as possible.
You can reach us via:
📧 Email: [email protected] 💬 In-app Live Chat
⏱ Response time
Within 24 hours on business days
Within 48–72 hours on weekends
Refund requests will only be considered after we’ve had the opportunity to investigate and attempt to resolve any issue related to the app.
30-Day Refund Guarantee
We offer a 30-day money-back guarantee for OPTIS Color Swatch.
If you’re not satisfied after your first payment, you can request a full refund within 30 days of that payment date.
Simply message us via in-app Live Chat or email [email protected], and we’ll process a full refund through Shopify once approved.
| Refund Terms
1. Refund Eligibility
You are eligible for a full refund if:
You’ve made your first payment for OPTIS Color Swatch
Your refund request is submitted within 30 days of the first charge
The issue is related to the app’s functionality, performance, or compatibility
Refunds are processed via Shopify’s billing system.
2. Non-Refundable Cases
Although we provide a generous refund guarantee, refunds may not be granted in the following cases:
Refund requests submitted after 30 days from the first payment
Requests for previous billing cycles beyond the first charge
Paid development, customization, or setup services
Issues caused by conflicts with third-party apps or custom themes
Goodwill refund requests without technical or functional issues
We strongly recommend contacting our support team for clarification or assistance before making a purchase decision.
3. How to Request a Refund
To request a refund:
Contact us via in-app Live Chat, or
Email [email protected]
If you encounter any issues, please reach out before uninstalling the app. We can only investigate and assist while OPTIS Color Swatch is still installed. Once the app is uninstalled, we may not be able to diagnose issues or recover data.
4. Refund Processing
Please note:
All app billing and refunds are handled by Shopify’s billing system
We cannot cancel or prevent future charges directly
Refunds can only be issued after Shopify completes billing for the current cycle
If you haven’t been charged yet, please wait until the charge appears, then contact us, or reach out to Shopify Support directly.
If you have any questions or need help at any point, feel free to chat with us - our support team is always here to help 💙
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