# How to see the store's collaborator code?

## Why do we need partner access from your store?

— We need the temporary access to your store to help you with **settings** or **fix the problem** reported. We promise to be careful with every setting on your website. When we fix all problems, you can remove the access from your end.

## Steps to see the store collaborator code <a href="#id-1-3-steps-to-see-the-store-collaborator-code" id="id-1-3-steps-to-see-the-store-collaborator-code"></a>

### *Case 1 – Code located under Users > Security*

{% stepper %}
{% step %}
**In the navigation tab, go to Settings**

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/-/2/2/4/2/22429817467a0000/screenshot20_1l3r1gd.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**In the Settings, go to Users > Security, you will see the Collaborators Code**

<figure><img src="/files/i3cbwqjKMmyJLGuan1rw" alt=""><figcaption></figcaption></figure>

In this example, the Collaborator Request Code is **6443**
{% endstep %}
{% endstepper %}

### *Case 2 – Code located under Users and permissions*

{% stepper %}
{% step %}
**In the navigation tab, go to Settings**

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/-/2/2/4/2/22429817467a0000/screenshot20_1l3r1gd.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**In the Settings, go to Users and permissions**

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/-/2/2/4/2/22429817467a0000/screenshot-2025-08-11t13342547_1xrhypg.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Scroll down and your Collaborator Request Code will appear at the top of the page.**

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/-/2/2/4/2/22429817467a0000/screenshot-2025-08-11t13364714_nothbp.png" alt=""><figcaption></figcaption></figure>

In this example, the Collaborator Request Code is **2653**
{% endstep %}
{% endstepper %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.optis.me/access-and-permission/how-to-see-the-stores-collaborator-code.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
