# How to grant OPTIS team the access to specific permissions?

1. Firstly, you go to **Settings** > **Users and permissions** > **Collaborators > Search for "Tech Essence (by BSS Commerce) Support"**

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_cey3i2.png" alt=""><figcaption></figcaption></figure>

2. There are permissions we will need + location where you can find it:

* **View products**

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_dop3bt.png" alt=""><figcaption></figcaption></figure>

* **Themes > Edit code** (necessary)

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_13p40kf.png" alt=""><figcaption></figcaption></figure>

* **App** **permissions** > Manage and install apps and channels (necessary)

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_1cpezb3.png" alt=""><figcaption></figcaption></figure>

* **Store settings** > manage settings + shipping and delivery - For showing options on order confirmation & packing slips

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_1xfihcn.png" alt=""><figcaption></figcaption></figure>

You will also need to check if your email is verify or not. If not, you will need to verify so we can help showing options on order confirmation

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_i4moxg.png" alt=""><figcaption></figcaption></figure>

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_4mm51f.png" alt=""><figcaption></figcaption></figure>

* **Order > View** - For options not showing on order cases

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_1iyf3ss.png" alt=""><figcaption></figcaption></figure>

3. After clicking on all permissions our customer support agent request, you will click **Save**. Then notify our agent&#x20;

<figure><img src="https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_1vgkogu.png" alt=""><figcaption></figcaption></figure>

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